FAQ

1. How are you able to offer such amazing bargains?
We pass on our savings as we purchase our goods from bankruptcy, straight from warehouses, end of season, moving and other clearance sales and from factory employees who have been awarded clothing at deep discounts or received them as bonuses. The vast majority of clothing is not hand-stitched by well-paid French and Italian artisans with years of training and experience. The truth is that most are made in factories in Turkey and China which have been licensed to produce them. We buy from the same factories.

 

2. Why was my credit card order declined or canceled later?
Firstly, check the addresses you entered when you registered. In order to combat fraud, we decline to ship when the billing and shipping addresses are not identical.

Our credit card processor doesn't permit transactions of more than $2500 US. In any case, you should be contacting us and asking for discounts if you wish to place very large orders.

Our Shipping and Returns Policy, including rates, is fully described here: Shipping

4. What taxes do I have to pay?
Taxes are added only for New York state customers.
We do not add any tax for residents of other countries. However, you are responsible for any import duties, VAT etc. charged by your home country.

 

5. Can I return an item?
Although we examine every item before shipping, if we miss a defect or send the wrong item or size, we will offer you a full reimbursement or replacement with no added costs. However, you must request a return within 7 business days of receiving the item and the item must be returned without being worn, damaged by you or exposed to tobacco smoke, perfume etc. Our complete return policy is included here: Shipping


6. Do I have to use my credit card to buy clothes online?
We accept Visa and Mastercard from the U.S., Canada, Australia and most of Western Europe. If none of these is possible for you and/or you wish to ship to an address other than your billing address, you may employ Western Union or wire transfer.

 

7. Is my personal information safe with you?
We keep the bare minimum of your personal information. We pass on your credit card information to our payment processor using an encrypted 128-bit connection and do not store this information on our servers.

We never send e-mail to our clients unless we are responding to a query, confirming an order or unless they have explicitly requested to be notified of our new products and sales. Under no circumstances is any of your information whatsoever shared with another company or individual.